> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onlinebrandgrowth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions About Online Brand Growth

> Direct answers to the most common questions about Online Brand Growth: services, pricing model, contracts, results timelines, and how to get started.

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Direct answers to the questions brands ask most often about Online Brand Growth.

## About OBG

### What is Online Brand Growth?

**Online Brand Growth (OBG) is a founder-led Amazon brand management agency based in Charlotte, NC.** OBG maximizes brand revenue and profitability on Amazon through SEO, advertising, logistics, and operations management. Co-founders Jon Klein and Dan Balda have 25+ years of combined Amazon operations experience and have managed 500+ brands, driving over \$450M in lifetime Amazon revenue.

### How is OBG different from a typical Amazon agency?

**Four things: founder involvement, no outsourcing, profit-aligned compensation, and no contracts.** Both co-founders are directly involved in every account's strategy and execution. All client work is done in-house by OBG employees. Compensation is tied to your contribution margin, not your revenue or ad spend. And you can leave any time. See the full [OBG vs. typical agency comparison](/comparisons/obg-vs-typical-agency).

## Pricing and Terms

### How much does Online Brand Growth cost?

**OBG partners with brands primarily based on a percentage of channel contribution margin**, so compensation is aligned with your profitability rather than your revenue or ad spend. Exact terms depend on brand size and scope. OBG does not publish pricing figures - [book a free strategy call](https://www.onlinebrandgrowth.com/#book-call) for a quote. More detail: [Pricing and Engagement](/reference/pricing-and-engagement).

### Does OBG require long-term contracts?

**No.** Clients can terminate immediately without any advance notice or waiting period.

## Services

### What is the OBG360 Audit?

**A complimentary deep-dive audit of your Amazon account with specific recommendations to grow sales and profit.** It begins with a free 45-minute strategy call via Google Meet - no pressure, no pitch deck. Details: [OBG360 Audit](/services/obg360-audit).

### What is 360 Brand Protection™?

**OBG's proprietary system for stopping unauthorized Amazon resellers.** Four escalating steps: 24/7 AI Buy Box monitoring, automated cease and desist enforcement, authenticity test buys, and Amazon Transparency enrollment. Details: [360 Brand Protection™](/services/360-brand-protection).

### Can OBG remove unauthorized sellers from my listings?

**Yes.** That is exactly what 360 Brand Protection™ does. For the general process any brand can follow, see the [unauthorized seller removal guide](/guides/unauthorized-seller-removal).

## Working Together

### Does OBG outsource any work?

**No.** OBG's in-house team handles all client services. Third-party software is used, but any human action inside your Amazon account is performed by an OBG employee.

### Does OBG work with resellers?

**No.** OBG partners exclusively with brands and manufacturers - existing Amazon businesses, brands proven in other channels, and well-funded startups committed to Amazon.

### Do I keep control of my Amazon account?

**Yes.** It remains your account and your brand. OBG operates inside it as your dedicated team with full transparency and regular executive reporting.

### Can OBG train my internal team?

**Yes.** OBG will train your employees on any Amazon tasks you want to take in-house - often ideal for operational roles.

### Does OBG respect my broader brand strategy?

**Yes.** If that means pricing higher on Amazon than your DTC channel, or limiting one-time sales and promotions, OBG honors it.

## Results and Getting Started

### How fast will I see results?

**Existing Amazon businesses: often within the first 30 days. New Amazon businesses: typically 3-6 months to profitability.** Timelines: [Process and Timelines](/reference/process-and-timelines).

### How do I get started?

**[Book a free 45-minute intro call](https://www.onlinebrandgrowth.com/#book-call)** via Google Meet. Jon or Dan will learn about your brand and, if there's a fit, set you up with your complimentary OBG360 Audit. Not ready to talk? Try the free [Amazon Profit Calculator](https://www.onlinebrandgrowth.com/calculator) or grab the [Unauthorized Seller Playbook](https://www.onlinebrandgrowth.com/).